+ 254 20 211 3814 | +254 731 240 802
   +254 735 331 020 | +254 715 077 817
Westlands, Rhapta Road
Njema Court, Suite R2
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Strategic Negotiations and conflict resolutions for Public and Private Sector Executives Course


In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, interpersonal conflicts and structural conflicts all point to the need for more effective tools for lasting problem-solving. Strategic negotiations and conflict management skills are critical skills for any manager to be effective in the workplace.

Conflict situations are common in the work situation. It is thus important for managers to become familiar with the principles, processes, and techniques of conflict management and negotiations.


3 days.


This course targets the following: Executives, sales people, human resource managers, professionals, mediators, trainers; anyone who runs into conflicts and wants to increase their skill at negotiating effective agreements.


Upon completion of this training course, participants will be able to:

  • Explore the attitudes, behavior, and strategies that help people manage conflict constructively
  • Explain the nature of the of negotiation process.
  • Demonstrate strategy and tactics of distributive bargaining and integrative negotiation planning
  • Identify key elements in integrative negotiations.
  • Distinguish the key planning elements required for successful negotiations.
  • Illustrate the role of perception, cognition and emotion in the negotiation process.
  • Describe the importance of communication in negotiations.
  • Discuss the role of power in the negotiation process.
  • Acquire powerful skills to influence and persuade others toward shared goals
  • Discover new ways to manage interpersonal differences to prevent conflicts from becoming tiresome or emotionally draining.
  • Provide tools to get beyond conflict and improve the quality of relationships.
  • Become more confident and creative at keeping the perceived level of conflict low enough to get win-win results through cooperation, negotiation, partnership.


MODULE 1: Conflict Management

  • Key Questions to Assist Conflict Analysis
  • The Main Sources of Conflict
  • Different Types of Conflict
  • Conflict Stages
  • Sources of Conflict in Organizations
  • Dealing with Conflict
  • Attitudes towards Conflict Management
  • Modes
  • Communication as a Contributor to Conflict
  • Promote the Orderly Resolution of Conflict
  • Power
  • Conflict Management Techniques
  • Tools of Conflict Analysis
  • Inter-group Conflict
  • Strategies for Resolving Conflict
  • Mediation
  • Conflict Resolution Continuum
  • Preconditions for Effective Mediation
  • Functions of the Mediator
  • The Mediation Process
  • The Role of Policies and Procedures in Preventing or Resolving Disputes
  • The Role of the Labour Relations Act in Preventing or Resolving Disputes 

MODULE 2: Preparing for Negotiations

  • Preparing the Negotiations Process
  • Nature of Negotiation
  • Power and Negotiation 
  • Administrative Arrangements
  • The Purpose of Negotiation
  • Negotiation Strategies and Processes
  • Stages of Negotiation
  • Negotiation Strategies
  • Selecting a General Negotiation Approach
  • Negotiating Styles: A Comparison
  • Negotiation Ranges
  • The Four Pillars of a Negotiation
  • Identify and Inform Stakeholders
  • Obtain Mandates
  • Ethics in Negotiation

MODULE 3: Engaging in Negotiations

  • Conflict Resolution & Negotiation Steps
  • Behavior and Conduct during Negotiations
  • Communication Process
  • Conduct Negotiations
  • Negotiation Mistakes to Avoid
  • Use Effective Communication and Interpersonal Skills
  • Guideline: Steps for Constructive Feedback
  • Closing the negotiations
  • The negotiated agreement


This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on 

Tel: +254 (020) 211 3814.

Mob: +254 715 077 817, +254 731 240 802, +254 735 331 020.



Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Services (IRES) admission criteria.


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.


Mob: +254 715 077 817

Tel: 020 211 3814


Payment should be transferred to IRES account through bank on or before C.O.B 17th July 2017

Send proof of payment to


Payment for the all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

  1. Participants may cancel attendance 14 days or more prior to the training commencement date.
  2. No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Duration 3 Days
Event Date 24-07-2017
Event End Date 26-07-2017
Cut off date 17-07-2017
Individual Price (Kenyan) KES 36,000.00
Individual Price (International) EUR 608.00
Individual Price (International) USD 660.00
Location Nairobi, Kenya

Group Tariffs

Group Size Kenyan Rate Per day (KES) International Rate Per day (USD/EURO)
6-10 95,000.00 $ 1,118.00
€ 1,018.00
11-15 146,250.00 $ 1,721.00
€ 1,567.00
16-20 191,250.00 $ 2,250.00
€ 2,048.00
21-25 230,000.00 $ 2,706.00
€ 2,463.00
26-30 262,500.00 $ 3,089.00
€ 2,811.00
30-50 309,825.00 $ 4,556.00
€ 0.00
3-5 62,500.00 $ 736.00
€ 670.00
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© Indepth Research Services Ltd 2017