Indepthresearch
outreach@indepthresearch.org
  + 254 20 211 3814 | +254 731 240 802
   +254 735 331 020 | +254 715 077 817
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Njema Court, Suite R2
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The Art of Effective Listening for Support Officers Course

INTRODUCTION

Do you know that out of the total time we spend in communicating?

  • 22% is spent on reading and writing;
  • 23% is spent on speaking; and
  • 55% is spent on listening?

While we spend more than half of our communication time on listening, not all of us are naturally good listeners. Fortunately, listening is a skill that can be learnt.

This highly-interactive course will equip you with the techniques to overcome your personal listening roadblocks and become a better listener. You will also undergo a listening assessment which will determine your personal listening profile.

DURATION

2 days.

WHO SHOULD ATTEND

This training is relevant to all Support Officer and anyone interested in improving their listening skills in order to better engage your colleagues and supervisors.

COURSE OBJECTIVES

By the end of this course, you will be able to :

  • Recognize the importance of effective listening
  • Identify your personal listening profile
  • List the barriers to effective listening and use the strategies and techniques to improve your listening
  • Use various responding and feedback techniques to project appropriate listening and responses

TOPICS TO BE COVERED

  • Your personal listening profile
  • The fundamentals of listening
    • What is and what isn’t listening
    • Hearing vs. Listening
    • The benefits of effective listening
  • Barriers to effective listening
    • Identifying the common barriers to listening
    • Overcoming the listening roadblocks
  • Strategies and techniques to better listening
  • Responding and feedback skills

TAILOR- MADE

This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on 

Tel: +254 (020) 211 3814.

Mob: +254 715 077 817, +254 731 240 802, +254 735 331 020.

Email: outreach@indepthresearch.org.

REQUIREMENTS

Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Services (IRES) admission criteria.

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.

TRAINING VENUE

The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: outreach@indepthresearch.org.

Mob: +254 715 077 817

Tel: 020 211 3814

PAYMENT

Payment should be transferred to IRES account through bank on or before C.O.B 23rd October 2017.

Send proof of payment to outreach@indepthresearch.org.

CANCELLATION POLICY

Payment for the all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

  1. Participants may cancel attendance 14 days or more prior to the training commencement date.
  2. No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Duration 2 Days
Event Date 30-10-2017
Event End Date 31-10-2017
Cut off date 23-10-2017
Individual Price (Kenyan) KES 30,000.00
Individual Price (International) EUR 404.00
Individual Price (International) USD 440.00
Location Nairobi, Kenya
We are no longer accepting registration for this event

Group Tariffs

Group Size Kenyan Rate Per day (KES) International Rate Per day (USD/EURO)
6-10 95,000.00 $ 1,118.00
€ 1,018.00
11-15 146,250.00 $ 1,721.00
€ 1,567.00
16-20 191,250.00 $ 2,250.00
€ 2,048.00
21-25 230,000.00 $ 2,706.00
€ 2,463.00
26-30 262,500.00 $ 3,089.00
€ 2,811.00
30-50 309,825.00 $ 4,556.00
€ 0.00
3-5 62,500.00 $ 736.00
€ 670.00
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© Indepth Research Services Ltd 2017