+ 254 20 211 3814 | +254 731 240 802
   +254 735 331 020 | +254 715 077 817
Westlands, Rhapta Road
Njema Court, Suite R2
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Leveraging the Generation Gap Course


This course will help you understand the various generations present at work and understand what motivates each of them and how to work together.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

For Whom Is This Course Relevant

Leveraging the Generation Gap Training is a great course for organizations with varied age groups in the following levels;

  • Managers,
  • Professionals,
  • Team Members Or Consultants


Proficiency in English.

Class Size

The class size is limited to 10 participants to ensure that each participant has the opportunity to interact with the facilitator.


3 Days

Training Objectives

  • Upon completion of this training course, participants will be able to:
  • Examine the history behind generation gaps
  • Learn about the different generations (traditionalists, baby boomers, Generation X & Generation Y)
  • Determine the differences between each generation
  • Find common ground among the different generations
  • Master conflict management between generations
  • Leverage the strengths of each generation in the workplace



  • Generation Context
  • What Generations Exist In The Workplace
  • What Defines A Generation
  • What this means in our workplace
  • Introduction to the generational diversity
  • Traditionalist
  • Baby Boomers
  • Generation X’s
  • Generation Y's (millennial)
  • Their Background
  • Their Characters
  • Their Working Style


  • Background of the generation
  • Attitude
  • Their core values
  • Working Style
  • Strengths of each generation
  • Life Experience
  • Finding common ground
  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge


  • Conflict Management
  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes
  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan
  • Impact of generational diversity
  • Five principles of managing
  • Power of the four generations
  • Identify diversity issues in your organization
  • Action Planning
  • Implementing diversity in your work place
  • Planning your key next steps


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.

Training Venue

The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.


Mob: +254 715 077 817

Tel: 020 211 3814


Payment should be transferred to IRES account through bank on or before C.O.B 05th March 2018

Send proof of payment to

Cancellation Policy

  1. Participants may cancel attendance 14 days or more prior to the commencement date.
  2. No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met.

Tailor- Made

This scheduled course can also be tailored for your organization. To find out how our tailor-made training can help your organization, call our team on

Mob: +254 715 077 817

Tel: 020 211 3814

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Duration 3 Days
Event Date 12-03-2018
Event End Date 14-03-2018
Cut off date 05-03-2018
Individual Price (Kenyan) KES 45,000.00
Individual Price (International) EUR 606.00
Individual Price (International) USD 660.00
Location Mombasa, Kenya

Group Tariffs

Group Size Kenyan Rate Per day (KES) International Rate Per day (USD/EURO)
6-10 95,000.00 $ 1,118.00
€ 1,018.00
11-15 146,250.00 $ 1,721.00
€ 1,567.00
16-20 191,250.00 $ 2,250.00
€ 2,048.00
21-25 230,000.00 $ 2,706.00
€ 2,463.00
26-30 262,500.00 $ 3,089.00
€ 2,811.00
30-50 309,825.00 $ 4,556.00
€ 0.00
3-5 62,500.00 $ 736.00
€ 670.00
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© Indepth Research Services Ltd 2018