Indepthresearch
outreach@indepthresearch.org
  + 254 20 211 3814 | +254 731 240 802
   +254 735 331 020 | +254 715 077 817
Westlands, Rhapta Road
Njema Court, Suite R2
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Debt Collection and Credit Management Course

INTRODUCTION

Struggling to recover debt? The course outlines effective communication, negotiating skills as well as the effec­tive use of correspondence in collecting debt.

FOR WHOM IS THIS COURSE RELEVANT

This course is suitable for debt collectors, account assistants, bankers, sales people, executives and manager/team leaders who are involved in debt collection.

REQUIREMENTS

Proficiency in English

DURATION

3 Days

TRAINING OBJECTIVE

Upon completion of this training course, participants will be able to:

  • Make a debtor call after careful planning in order to handle objections from the debtor and deal with queries.
  • Identify negotiating strategies in order to reach payment agreement from the debtor.
  • Demonstrate effective communication as a debt collector.
  • Understand the importance of recording all communications and discussions made between the debtor and the debt collector.
  • Implement the negotiation steps and processes and understand the need thereof.
  • Prepare the material for the correspondence sent to the debtor in accordance with the legislation.
  • Implement effective debt collecting strategies according to the code of conduct.

COURSE OUTLINE

Module One: Understanding company credit and debt

  • Reviewing the credit cycle from application to payment
  • Identifying possible causes of outstanding payments
  • Assessing the impact of outstanding debt on your company's financial results
  • Identifying ways in which you can motivate your customers to pay their outstanding debts

Module Two: Debt collection as a vital financial activity

  • Completing debtor reports as an effective debt management tool
  • Setting definite and realistic debt collection targets
  • Comparing your debt collection results to your initial objectives
  • Analyzing the return-on-investment of your debt collection activities

Module Three: Planning and preparing for effective debt collection

  • Classifying your debtors to enable a well-targeted approach Understanding the essential elements of debt collection correspondence
  • Paraphrasing the "pay up or else" threat in a more effective and customer friendly fashion
  • Acquiring essential skills for compiling debt collection letters, telegrams, e-mails and faxes
  • Addressing your correspondence to the correct person to guarantee results
  • Using the debtors classification to analyze the potential risk each debtor poses to your company
  • Drawing up a collection checklist to facilitate systematic collections
  • Making use of a customer card system as a comprehensive record of all debtors' histories
  • How do you decide whether to collect the debt by telephone or by letter?

Module Four: Ensuring the success of your debt collection correspondence

  • Understanding the essential elements of debt collection correspondence
  • Paraphrasing the "pay up or else" threat in a more effective and customer friendly fashion
  • Acquiring essential skills for compiling debt collection letters, telegrams, e-mails and faxes
  • Addressing your correspondence to the correct person to guarantee results

Module Five: Essential telephone techniques

  • Ensuring that you are sufficiently prepared before dialing the debtor
  • Understanding professional telephone procedure
  • Dealing with angry customers and excuses
  • Overcoming personal and company objectives
  • Turning promises into commitments to pay
  • Using agreed payment dates and reminders to ensure that the debt is paid
  • Learning how to close calls amicably

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.

TRAINING VENUE

The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: outreach@indepthresearch.org.

Mob: +254 715 077 817.

Tel: 020 211 3814.

PAYMENT

Payment should be transferred to IRES account through bank on or before C.O.B 25th September 2017.

Send proof of payment to outreach@indepthresearch.org.

CANCELLATION POLICY

Payment for the all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

  1. Participants may cancel attendance 14 days or more prior to the training commencement date.
  2. No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met.

TAILOR- MADE

This scheduled course can also be tailored for your organization. To find out how our tailor-made training can help your organization, call our team on

Mob: +254 715 077 817, +254 735 331 020, +254 731 240 802.

Tel: 020 211 3814.

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Duration 3 Days
Event Date 02-10-2017
Event End Date 04-10-2017
Cut off date 25-09-2017
Individual Price (Kenyan) KES 45,000.00
Individual Price (International) EUR 606.00
Individual Price (International) USD 660.00
Location Nairobi, Kenya

Group Tariffs

Group Size Kenyan Rate Per day (KES) International Rate Per day (USD/EURO)
6-10 95,000.00 $ 1,118.00
€ 1,018.00
11-15 146,250.00 $ 1,721.00
€ 1,567.00
16-20 191,250.00 $ 2,250.00
€ 2,048.00
21-25 230,000.00 $ 2,706.00
€ 2,463.00
26-30 262,500.00 $ 3,089.00
€ 2,811.00
30-50 309,825.00 $ 4,556.00
€ 0.00
3-5 62,500.00 $ 736.00
€ 670.00
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