Course Overview:
This course, offered by IRES, provides participants with a comprehensive understanding of Business Process Management (BPM). It focuses on the principles, practices, and methodologies needed to design, analyze, implement, and optimize business processes within organizations. Participants will learn how to leverage BPM tools and techniques to enhance efficiency, improve service delivery, and align processes with organizational goals. The course covers best practices for managing process changes, measuring performance, and fostering a culture of continuous improvement.
Course Duration:
5 Days
Target Audience:
- Business process managers and analysts
- Operations managers
- Project managers involved in process improvement
- IT professionals engaged in process automation
- Business leaders and decision-makers
Personal Impact:
- Gain essential skills in managing and optimizing business processes.
- Learn to identify and eliminate inefficiencies in workflows.
- Develop a strategic mindset for aligning processes with business objectives.
- Enhance your ability to drive change and improve organizational performance.
Organizational Impact:
- Improve overall operational efficiency and effectiveness.
- Support alignment of processes with strategic goals and customer needs.
- Foster a culture of continuous improvement and innovation.
- Enhance the organization’s ability to respond to market changes and challenges.
Course Level:
Course Objectives:
By the end of this course, participants will be able to:
- Understand the core concepts and methodologies of Business Process Management.
- Design and document business processes effectively.
- Analyze existing processes to identify areas for improvement.
- Implement BPM initiatives to enhance organizational performance.
- Measure and monitor process performance using relevant KPIs.
- Foster a continuous improvement mindset within the organization.
Course Outline:
Module 1: Introduction to Business Process Management
- Overview of BPM and its importance in organizations
- Key BPM concepts and terminologies
- The BPM lifecycle: Design, model, execute, monitor, and optimize
- Case study: Analyzing the BPM practices of a successful organization
Module 2: Process Design and Documentation
- Techniques for process mapping and modeling
- Tools for documenting business processes
- Best practices for designing efficient processes
- Project: Creating a process map for a specific function
Module 3: Process Analysis and Improvement
- Techniques for analyzing process performance
- Identifying bottlenecks and inefficiencies
- Methods for process re-engineering and improvement
- Real-life project: Analyzing a current business process
Module 4: Implementing Business Process Management
- Strategies for effective BPM implementation
- Change management in BPM initiatives
- Tools and technologies for BPM automation
- Case study: Successful BPM implementation in a real-world scenario
Module 5: Monitoring and Continuous Improvement
- Establishing metrics and KPIs for process performance
- Techniques for monitoring and evaluating BPM effectiveness
- Continuous improvement frameworks: Lean, Six Sigma, and others
- Real-life project: Developing a continuous improvement plan for a process
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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