Course Overview:
This 5-day course, provided by IRES, equips participants with the knowledge and skills needed for effective debt collection and credit management. The course covers strategies for assessing credit risk, establishing credit policies, and implementing effective debt recovery techniques. Participants will learn best practices for managing accounts receivables and enhancing cash flow, while also understanding the legal and ethical considerations involved in credit management.
Course Duration:
5 Days
Target Audience:
- Credit Managers
- Accounts Receivable Specialists
- Financial Analysts
- Collection Agents
- Business Owners and Managers
Personal Impact:
- Acquire essential skills in credit management and debt collection.
- Enhance your ability to assess credit risk and establish effective policies.
- Improve strategies for recovering outstanding debts and managing accounts receivables.
Organizational Impact:
- Strengthen the organization’s credit policies and debt recovery processes.
- Improve cash flow management and reduce bad debts.
- Foster better customer relationships through effective credit management practices.
Course Level:
Course Objectives:
By the end of this course, participants will be able to:
- Understand the fundamentals of credit management and debt collection.
- Assess customer creditworthiness and implement credit policies.
- Develop effective debt collection strategies and techniques.
- Manage accounts receivables to optimize cash flow.
- Navigate legal and ethical issues related to debt collection.
Course Outline:
Module 1: Introduction to Credit Management
- Key Topics:
- Overview of Credit Management Principles
- Understanding Credit Risk and Assessment Methods
- Key Concepts and Terminology in Credit Management
- Case Study: Evaluating a Credit Policy
- Activity: Conducting a Credit Risk Assessment
Module 2: Establishing Credit Policies and Procedures
- Key Topics:
- Developing Effective Credit Policies
- Setting Credit Limits and Terms
- Importance of Customer Due Diligence
- Case Study: Analyzing an Organization’s Credit Policy
- Activity: Drafting a Comprehensive Credit Policy
Module 3: Debt Collection Techniques
- Key Topics:
- Overview of Debt Collection Processes
- Legal and Ethical Considerations in Debt Collection
- Techniques for Effective Debt Recovery
- Case Study: Reviewing a Debt Collection Strategy
- Activity: Role-Playing Debt Collection Scenarios
Module 4: Managing Accounts Receivables
- Key Topics:
- Overview of Accounts Receivables Management
- Tools and Techniques for Monitoring Receivables
- Analyzing Aging Reports and Collections Performance
- Case Study: Evaluating Accounts Receivables Performance
- Activity: Creating an Accounts Receivables Management Plan
Module 5: Financial Analysis and Impact of Credit Management
- Key Topics:
- Analyzing the Impact of Credit Management on Cash Flow
- Key Performance Indicators (KPIs) for Credit Management
- Strategies for Reducing Bad Debts and Enhancing Cash Flow
- Case Study: Assessing the Financial Impact of Credit Policies
- Activity: Developing a Financial Analysis Report
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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