Introduction:
The Effective Communication Skills for Drivers course is designed to equip drivers with the essential communication techniques necessary to interact professionally and effectively with passengers, colleagues, and stakeholders. Participants will explore various aspects of communication, including verbal, non-verbal, and written communication, tailored specifically to the context of driving. Through interactive sessions, role-playing exercises, case studies, and practical scenarios, participants will enhance their communication skills to convey information clearly, build rapport, and manage interactions courteously and efficiently.
Target Audience:
- Government, private, and NGO drivers responsible for passenger transportation and logistics.
Duration:
5 Days
Course Level:
Course Objectives:
- Understand the importance of effective communication in the driver's role.
- Develop skills to communicate clearly and confidently with passengers and stakeholders.
- Enhance active listening skills to understand passenger needs and instructions accurately.
- Learn strategies to handle challenging communication scenarios and de-escalate conflicts.
- Improve written communication skills for documentation and reporting purposes.
- Foster a customer-centric communication approach to enhance passenger satisfaction and loyalty.
Course Outline:
Module 1: Introduction to Effective Communication
- Importance of Communication in Driving
- Verbal vs. Non-Verbal Communication
- Active Listening Skills
Module 2: Verbal Communication Skills
- Clarity and Conciseness in Verbal Communication
- Tone and Pitch Modulation
- Handling Passenger Inquiries and Requests
Module 3: Non-Verbal Communication Techniques
- Body Language and Facial Expressions
- Gestures and Posture
- Creating a Positive First Impression
Module 4: Written Communication and Documentation
- Importance of Written Communication for Drivers
- Writing Clear and Concise Reports
- Documentation Best Practices
Module 5: Role-Playing and Practical Application
- Role-Playing Scenarios: Communication in Action
- Group Discussions and Reflections
- Developing Personal Action Plans for Effective Communication
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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