Course Overview:
Professional Etiquette Training Course is designed to develop the interpersonal skills, cultural awareness, and professional demeanor required to interact respectfully and confidently in various settings. Whether in the workplace, at formal events, or in cross-cultural environments, good etiquette enhances personal credibility, improves communication, and fosters positive relationships. This course covers business etiquette, dining protocol, digital manners, and cross-cultural sensitivity, aligning with modern expectations in both local and global contexts.
Course Duration:
1 Day
Target Audience:
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Administrative and frontline staff
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Corporate professionals and executives
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Hospitality and customer service workers
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Youth entering the workforce
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Government and diplomatic personnel
Personal Impact:
Participants will:
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Feel confident in formal and professional interactions
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Understand how to present themselves respectfully and professionally
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Improve first impressions and communication effectiveness
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Learn how to adapt their behavior to different cultural or social contexts
Organizational Impact:
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Enhance the organization’s image through polished staff conduct
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Improve internal and external stakeholder relations
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Foster professionalism and mutual respect in the workplace
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Reduce conflict and communication breakdowns caused by poor etiquette
Course Outline
Course Objectives:
By the end of this course, participants will be able to:
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Demonstrate proper business and social etiquette in various settings
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Apply appropriate dining and dress etiquette
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Communicate professionally in-person, online, and via phone
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Respect cultural differences in etiquette and protocol
Course Modules
Course Outline
Session 1: Introduction to Etiquette & Professional Conduct
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What is etiquette and why it matters today
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First impressions: posture, tone, handshake, greetings
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Dress code: business formal, smart casual, and cultural expectations
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Professional behavior in the workplace
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Activity: Greeting role-play and personal image self-check
Session 2: Communication Etiquette (Verbal & Non-Verbal)
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Using polite and professional language
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Listening actively and responding appropriately
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Email, phone, and meeting etiquette
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Body language and non-verbal cues
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Activity: Practice email writing and professional phone etiquette
Session 3: Dining, Meeting, and Event Etiquette
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Formal dining manners and table setting basics
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Hosting and attending meetings professionally
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Gift-giving, seating protocol, and introductions
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Etiquette in public and formal events
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Activity: Table manners demonstration or simulation meal
Session 4: Cross-Cultural & Digital Etiquette
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Respecting diversity in global etiquette norms
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Cultural taboos and greetings across cultures
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Social media and digital communication professionalism
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Activity: Etiquette do’s and don’ts across selected cultures
Closing: Personal Action Plan and Feedback
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Summary of key etiquette principles
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How to continue practicing etiquette in daily life
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Personalized improvement goals
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Final Exercise: Individual etiquette commitment card
Related Courses
Course Administration Details
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to outreach@indepthresearch.org
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