Course Overview
In today’s fast-paced and ever-evolving business world, the roles of Administrative Professionals, Secretaries, and Personal Assistants are becoming increasingly dynamic. This practical, interactive, and engaging 5-day training course by IRES is designed to equip participants with critical organizing and behavioral skills that are essential in the 21st-century workplace. It focuses on enhancing professional effectiveness, streamlining workflows, and improving interpersonal dynamics to elevate support roles into strategic organizational assets.
Course Duration
5 Days
Target Audience
This course is ideal for:
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Secretaries, Executive Assistants, Personal Assistants, and Administrative Professionals
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Professionals newly assigned to these roles who want a strong foundation for long-term success
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Experienced individuals looking to update their skills to meet modern organizational expectations
Organizational Impact
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Improved efficiency and time management across administrative functions
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Enhanced team collaboration and communication
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Stronger alignment between support staff and organizational objectives
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Increased ability to manage tasks, time, and people effectively
Personal Impact
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Boosted self-confidence and clarity in job roles
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Better organizational and planning skills
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Improved interpersonal behavior and professional demeanor
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A clearer understanding of how to contribute meaningfully to team and organizational success
Course Level:
Course Objectives
By the end of this course, participants will be able to:
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Enhance and develop the core skills of a modern administrative professional
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Strengthen their appreciation of the value and strategic impact of their role
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Understand organizational structure and dynamics to work more effectively
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Improve organizing and planning capabilities
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Adopt behavioral and interpersonal skills for better team dynamics
Course Outline
Module 1: Understanding Roles and the Organization
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Defining modern-day responsibilities of Secretaries, PAs, and Admin Professionals
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Overview of organizational structures and how support roles fit in
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Aligning personal roles with organizational goals
Case Study: Mapping individual roles to company structure and performance metrics
Module 2: Organization Skills – Foundations of Efficiency
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Setting priorities and managing multiple tasks effectively
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Time management techniques and planning tools
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Organizing digital and physical workspaces for productivity
Case Study: Designing an efficient weekly planner using real-life job demands
Module 3: Advanced Organizing Skills and Core Behavioral Competencies
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Delegation, multitasking, and handling pressure
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Developing habits for consistency and reliability
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Proactive problem-solving and anticipating needs
Case Study: Organizing a high-profile executive meeting from scratch
Module 4: Behavioral Skills – Enhancing Interpersonal Impact
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Emotional intelligence in the workplace
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Professional behavior, ethics, and diplomacy
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Managing upward: How to support supervisors effectively
Case Study: Resolving conflict between a PA and a difficult executive using emotional intelligence
Module 5: Understanding Teams and Continuous Personal Development
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Understanding team roles and group dynamics
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Building positive workplace relationships
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Creating a personal development plan for continued growth
Case Study: Conducting a self-assessment and setting SMART goals for the next 6 months
Related Courses
Course Administration Details:
Methodology
These instructor-led training sessions are delivered using a blended learning approach and include presentations, guided practical exercises, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience as professionals and trainers in these fields. All facilitation and course materials are offered in English. Participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation and Airport Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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