Course Overview:
This 10-day training course, provided by IRES, delves into advanced techniques for managing pension communication and education. Participants will explore comprehensive strategies for addressing member expectations, conducting effective workshops, interpreting complex pension statements, and implementing feedback mechanisms. The course includes in-depth case studies and real-life projects to develop advanced communication skills.
Course Duration:
10 Days
Target Audience:
- Senior Pension Plan Administrators
- HR Directors
- Advanced Communication Specialists
- Senior Benefits Administrators
- Pension Consultants
Personal Impact:
- Master advanced techniques in pension communication and education.
- Gain expertise in managing complex member interactions and feedback.
- Enhance your ability to deliver effective and engaging retirement workshops.
Organizational Impact:
- Improve overall communication strategies within the organization.
- Enhance member engagement and understanding of pension plans.
- Develop robust feedback and improvement processes for pension communication.
Course Level:
Course Objectives:
- Implement advanced strategies for managing pension communication.
- Conduct and lead impactful retirement planning workshops.
- Develop skills for interpreting and explaining complex pension plan statements.
- Utilize feedback effectively to refine and enhance communication practices.
Course Outline:
Module 1: Advanced Management of Pension Member Expectations
- In-Depth Techniques for Managing Expectations
- Handling Complex Member Scenarios
- Case Study: Developing a Comprehensive Expectation Management Strategy
Module 2: Designing and Leading Effective Retirement Workshops
- Advanced Techniques for Workshop Design and Facilitation
- Engaging Diverse Audiences and Managing Workshop Dynamics
- Real-Life Project: Creating and Leading a Comprehensive Retirement Planning Workshop
Module 3: Interpreting and Communicating Pension Plan Statements
- Advanced Interpretation Techniques
- Communicating Complex Information Clearly
- Case Study: Developing an Advanced Communication Guide for Pension Plan Statements
Module 4: Tailoring Communication Strategies for Diverse Audiences
- Strategies for Effective Communication with Different Demographics
- Customizing Messages for Specific Audience Needs
- Real-Life Project: Designing Targeted Communication Strategies for Various Member Groups
Module 5: Implementing Feedback and Continuous Improvement
- Advanced Methods for Collecting and Analyzing Feedback
- Developing and Implementing Improvement Plans
- Case Study: Creating a Comprehensive Feedback and Improvement Plan
Module 6: Leveraging Technology for Enhanced Pension Communication
- Utilizing Digital Tools and Platforms
- Best Practices for Online Communication and Education
- Real-Life Project: Implementing a Digital Communication Strategy for Pension Plans
Module 7: Crisis Communication and Managing Sensitive Issues
- Strategies for Handling Crisis Situations and Sensitive Topics
- Communicating Effectively During Times of Change
- Case Study: Developing a Crisis Communication Plan for Pension Plan Issues
Module 8: Evaluating Communication Effectiveness
- Assessing the Impact of Communication Strategies
- Measuring Member Satisfaction and Engagement
- Real-Life Project: Creating an Evaluation Framework for Communication Strategies
Module 9: Integrating Communication Across Channels
- Coordinating Communication Efforts Across Different Channels
- Ensuring Consistency and Clarity
- Case Study: Developing a Multi-Channel Communication Plan for Pension Plans
Module 10: Future Trends in Pension Communication
- Exploring Emerging Trends and Innovations
- Preparing for the Future of Pension Communication
- Real-Life Project: Developing a Strategy for Future Trends in Pension Communication
Related Courses
Course Administration Details:
METHODOLOGY
The instructor-led trainings are delivered using a blended learning approach and comprise presentations, guided sessions of practical exercise, web-based tutorials, and group work. Our facilitators are seasoned industry experts with years of experience, working as professionals and trainers in these fields. All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.
ACCREDITATION
Upon successful completion of this training, participants will be issued an Indepth Research Institute (IRES) certificate certified by the National Industrial Training Authority (NITA).
TRAINING VENUE
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
ACCOMMODATION AND AIRPORT PICKUP
Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.
- Email: [email protected]
- Phone: +254715 077 817
TAILOR-MADE
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location. For further inquiries, please contact us on:
- Email: [email protected]
- Phone: +254715 077 817
PAYMENT
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to [email protected]
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