Country dropdown

Strategic Negotiations and Conflict Resolutions for Public and Private Sector Executives Course


In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, interpersonal conflicts and structural conflicts all point to the need for more effective tools for lasting problem-solving. Strategic negotiations and conflict management skills are critical skills for any manager to be effective in the workplace.

Conflict situations are common in the work situation. It is thus important for managers to become familiar with the principles, processes, and techniques of conflict management and negotiations.


3 days.


This course targets the following: Executives, sales people, human resource managers, professionals, mediators, trainers; anyone who runs into conflicts and wants to increase their skill at negotiating effective agreements.


Upon completion of this training course, participants will be able to:

  • Explore the attitudes, behavior, and strategies that help people manage conflict constructively
  • Explain the nature of the of negotiation process.
  • Demonstrate strategy and tactics of distributive bargaining and integrative negotiation planning
  • Identify key elements in integrative negotiations.
  • Distinguish the key planning elements required for successful negotiations.
  • Illustrate the role of perception, cognition and emotion in the negotiation process.
  • Describe the importance of communication in negotiations.
  • Discuss the role of power in the negotiation process.
  • Acquire powerful skills to influence and persuade others toward shared goals
  • Discover new ways to manage interpersonal differences to prevent conflicts from becoming tiresome or emotionally draining.
  • Provide tools to get beyond conflict and improve the quality of relationships.
  • Become more confident and creative at keeping the perceived level of conflict low enough to get win-win results through cooperation, negotiation, partnership.


MODULE 1: Conflict Management

  • Key Questions to Assist Conflict Analysis
  • The Main Sources of Conflict
  • Different Types of Conflict
  • Conflict Stages
  • Sources of Conflict in Organizations
  • Dealing with Conflict
  • Attitudes towards Conflict Management
  • Modes
  • Communication as a Contributor to Conflict
  • Promote the Orderly Resolution of Conflict
  • Power
  • Conflict Management Techniques
  • Tools of Conflict Analysis
  • Inter-group Conflict
  • Strategies for Resolving Conflict
  • Mediation
  • Conflict Resolution Continuum
  • Preconditions for Effective Mediation
  • Functions of the Mediator
  • The Mediation Process
  • The Role of Policies and Procedures in Preventing or Resolving Disputes
  • The Role of the Labour Relations Act in Preventing or Resolving Disputes 

MODULE 2: Preparing for Negotiations

  • Preparing the Negotiations Process
  • Nature of Negotiation
  • Power and Negotiation 
  • Administrative Arrangements
  • The Purpose of Negotiation
  • Negotiation Strategies and Processes
  • Stages of Negotiation
  • Negotiation Strategies
  • Selecting a General Negotiation Approach
  • Negotiating Styles: A Comparison
  • Negotiation Ranges
  • The Four Pillars of a Negotiation
  • Identify and Inform Stakeholders
  • Obtain Mandates
  • Ethics in Negotiation

MODULE 3: Engaging in Negotiations

  • Conflict Resolution & Negotiation Steps
  • Behavior and Conduct during Negotiations
  • Communication Process
  • Conduct Negotiations
  • Negotiation Mistakes to Avoid
  • Use Effective Communication and Interpersonal Skills
  • Guideline: Steps for Constructive Feedback
  • Closing the negotiations
  • The negotiated agreement


Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Services (IRES) admission criteria.


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The will be held at The IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Mob: +254 715 077 817

Tel: 020 211 3814


Payment should be transferred to IRES account through bank on or before C.O.B . 19th August 2019.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it..


Payment for the all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.


This scheduled course can also be tailored for your organisation.To find out how our tailor-made training can help your organisation, call our team on

Mob: +254 715 077 817

Tel: 020 211 3814

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.


Event Properties

Event Duration 3 Days
Event Date 26-08-2019
Event End Date 28-08-2019
Cut off date 19-08-2019
Individual Price(Kenyan) KES 45,000
Individual Price (International) EUR 606
Individual Price(International in Dollars) USD 660
Location Nairobi, Kenya
We are no longer accepting registration for this event
Share this event: