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Negotiation Skills for Support Officers Course


 Navigating human relations can be a hazardous Endeavour and negotiation is the order of the day when keeping the peace among supervisors and their team. It is also necessary in enhancing the effectiveness and performance of their entire team


The course is relevant to individuals who supervise a team of officers.


2 days


By the end of this course, you will be able to:

  • Understand the dynamics of negotiation
  • Acquire essential skills for effective negotiation
  • Apply the skills acquired to a role-play negotiation
  • Improve on personal effectiveness in handling negotiation


Traits of a good negotiator

  • Understanding the essence of negotiation
  • Utilizing critical elements in negotiation
  • Managing the negotiation process
  • Recognizing and countering negotiation tactics
  • Effective communication that contributes to negotiation success
  • Using team negotiation tactics


The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The will be held at The IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Mob: +254 715 077 817

Tel: 020 211 3814


Payment should be transferred to IRES account through bank on or before C.O.B. 11th November 2019.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it..


Payment for the all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.


This scheduled course can also be tailored for your organisation.To find out how our tailor-made training can help your organisation, call our team on

Mob: +254 715 077 817

Tel: 020 211 3814

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 2 Days
Event Date 18-11-2019
Event End Date 19-11-2019
Cut off date 11-11-2019
Individual Price(Kenyan) KES 30,000
Individual Price (International) EUR 404
Individual Price(International in Dollars) USD 440
Location Nairobi, Kenya
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