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Interpersonal Skills for Management and Supervisors Course


Relationships are a key aspect of all our lives. Healthy ones are key to our well-being as well as the well-being of those around us. This course is targeted to management and supervisory levels, and is intended to provide key tips for fostering healthy relationships with persons at work. The Interpersonal Skills for Management and Supervisors course underlines aspects of credibility, influence and flexibility needed to develop these relationships across the department. Healthy relationships are beneficial to staff as well as to the clients they work to serve. The course provides real-life examples and ways of tackling diverse characters in a way that breeds positivity and better efficiency among staff. Creating positive solutions will help managers and supervisors make a real difference in the areas they manage.


 5 days.


Managers, team leaders and supervisors who want to maximize their positive impact on others through effective interpersonal skills.This seminar gives you five days of solid learn-by-doing training to sharpen your skills with superiors, peers and subordinates.


By the end of this course, participants will be able to:

  • Recognize and Manage the Complex Processes of Communication in Order to Achieve Performance Excellence through Interpersonal Cooperation
  • Identify and Apply New Skills and Strategies to Enhance Individual and Team Performance
  • Identify and Analyze Communication Styles and Practice Appropriate Strategic Interpersonal Skills to Develop and Maintain Productive Workplace Relationships
  • Motivate and Influence Others to Work Cooperatively Toward Achieving Organizational and Team Goals By Effectively Communicating High Standards, Offering Productive Performance Feedback and Recognizing Individual Accomplishments


  • Communication and the New Workplace

    • Recognizing the expectations your manager, peers, employees and others have of your interpersonal skills performance
    • Distinguishing between behaviors and intentions

    Understanding Perception, Self-concept and Expressing Emotions

    • How perceptions influence your interaction with others and their responses to you
    • Analyzing how you and your coworkers approach work and relate to each other
    • Understanding self-concept and reducing defensiveness

    Nonverbal and Verbal Skills

    • Applying a five-step process to the development and delivery of clear messages
    • Understanding cross-cultural flexing

    Using Listening and Feedback Skills to Build High-Performance Work Relationships

    • Identifying personal listening liabilities and strategies for improvement
    • Achieving productive and satisfying work relationships with peers, your manager and others
    • Developing strategies for constructive performance feedback
    • Directing and motivating others
    • Practicing steps to effectively give directions
    • Knowing what motivates others to achieve high levels of performance and effectiveness

    Assertively and Productively Managing Conflict

    • The differences between assertive, nonassertive and aggressive behaviors
    • Negotiating your way out of conflict

    Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills

    • Recognize and Use the Various Roles Necessary to Have a Productive and Satisfying Team Interaction
    • Identify the Stage of Team Development Your Work Group Is in and Respond and Adapt Appropriately
    • Evaluate Your Role as Team Leader and Select Actions That Will Guide the Team to the Achievement of Goals
    • Demonstrate Appropriate Use of Interpersonal Skills in a Team Process through Completion of a Team Survival Simulation

    Setting a Plan for Continued Interpersonal Skills Growth

    • Develop an Achievable Interpersonal Skills Development Plan


Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Services (IRES) admission criteria.


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The will be held at The IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Mob: +254 715 077 817

Tel: 020 211 3814


Payment should be transferred to IRES account through bank on or before C.O.B  30th September 2019.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it..


Payment for the all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.


This scheduled course can also be tailored for your organisation.To find out how our tailor-made training can help your organisation, call our team on

Mob: +254 715 077 817

Tel: 020 211 3814

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.


Event Properties

Event Duration 5 Days
Event Date 07-10-2019
Event End Date 11-10-2019
Cut off date 30-09-2019
Individual Price(Kenyan) KES 69,000
Individual Price (International) EUR 790
Individual Price(International in Dollars) USD 920
Location Nairobi, Kenya
We are no longer accepting registration for this event
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