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Interpersonal Skills for the HR professional Course

INTRODUCTION

It is a 5-day interactive course that is designed for human resources professionals. As a human resource professional, you do a lot more than just technical human resources work. Support must be constantly provided to employees and line managers. This is why human resources professionals find themselves having to capitalize on their human relations abilities, or soft skills, to deliver their work effectively. This is the beauty of this course; it stands apart in recognizing situations in organizations that demand special care and attention from human resources professionals outside of their technical human resources competences. This course addresses those situations and shows you how to develop the right soft skills to handle them.

DURATION

5 days.

WHO SHOULD ATTEND

Human resources professionals or those who are about to start a career in human resources such as administrators and specialists. The course is also beneficial for experienced officers and managers in human resources who wish to update their knowledge and skills about the latest techniques in the various human resources functions.

COURSE OBJECTIVES

By the end of the course, participants will be able to:

  • Define communication and explain its importance to the work of human resources professionals
  • Apply the main principles of business and report writing
  • Produce written human resources correspondence and sample human resources reports
  • Practice the basic skills of conflict resolution including influencing
  • Explain the importance of customer service in human resources and the steps to build the required mindset
  • Choose the most appropriate basic coaching and counseling techniques in human resources specific situations.

TOPICS TO BE COVERED

  • Human resources and communication
  • HR business communication and HR reports
  • Conflict resolution: A required skill for HR professionals
  • Client-centric HR departments
  • Coaching and counseling employees and line managers
  • The 'TGROW' model of a super coach:

TAILOR- MADE

This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on 

Tel: +254 (020) 211 3814.

Mob: +254 715 077 817, +254 731 240 802, +254 735 331 020.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

REQUIREMENTS

Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Services (IRES) admission criteria.

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.

TRAINING VENUE

The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Mob: +254 715 077 817

Tel: 020 211 3814

PAYMENT

Payment should be transferred to IRES account through bank on or before C.O.B 12th August 2019.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it..

CANCELLATION POLICY

Payment for the all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

  1. Participants may cancel attendance 14 days or more prior to the training commencement date.
  2. No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 19-08-2019
Event End Date 23-08-2019
Cut off date 12-08-2019
Individual Price(Kenyan) KES 69,000
Individual Price (International) EUR 790
Individual Price(International in Dollars) USD 920
Location Nairobi, Kenya
We are no longer accepting registration for this event
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