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Leveraging the Generation Gap Course


This course will help you understand the various generations present at work and understand what motivates each of them and how to work together.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.


3 Days


Leveraging the Generation Gap Training is a great course for organizations with varied age groups in the following levels;
  • Managers,
  • Professionals,
  • Team Members Or Consultants


  • Upon completion of this training course, participants will be able to:
  • Examine the history behind generation gaps
  • Learn about the different generations (traditionalists, baby boomers, Generation X & Generation Y)
  • Determine the differences between each generation
  • Find common ground among the different generations
  • Master conflict management between generations
  • Leverage the strengths of each generation in the workplace



  • Generation Context
  • What Generations Exist In The Workplace
  • What Defines A Generation
  • What this means in our workplace
  • Introduction to the generational diversity
  • Traditionalist
  • Baby Boomers
  • Generation X’s
  • Generation Y's (millennial)
  • Their Background
  • Their Characters
  • Their Working Style


  • Background of the generation
  • Attitude
  • Their core values
  • Working Style
  • Strengths of each generation
  • Life Experience
  • Finding common ground
  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge


  • Conflict Management
  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes
  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan
  • Impact of generational diversity
  • Five principles of managing
  • Power of the four generations
  • Identify diversity issues in your organization
  • Action Planning
  • Implementing diversity in your workplace
  • Planning your key next steps


Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Services (IRES) admission criteria.


The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The will be held at The IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Mob: +254 715 077 817

Tel: 020 211 3814


Payment should be transferred to IRES account through bank on or before C.O.B 18th November 2019.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it..


Payment for all courses includes a registration fee, which is non-refundable and equals 15% of the total sum of the course fee.


This scheduled course can also be tailored to your organisation. To find out how our tailor-made training can help your organisation, call our team on

Mob: +254 715 077 817

Tel: 020 211 3814

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 3 Days
Event Date 25-11-2019
Event End Date 27-11-2019
Cut off date 18-11-2019
Individual Price(Kenyan) KES 45,000
Individual Price (International) EUR 606
Individual Price(International in Dollars) USD 660
Location Nairobi, Kenya
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