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Collaborative Conflict Resolution Course


With change comes conflict. Conflict can be positive or negative depending on the attitude and skills of the participants. Collaborative conflict is characterized by an approach in which people attack problems rather than each other. Essential components of collaborative conflict resolution include selection of basic technique, preparation for confrontation, and viewing the situation from the other person's perspective. Conflict resolution, otherwise known as reconciliation, is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.

This training helps participants understand the causes of conflict and improve their ability to use a range of conflict management styles. Tools are provided and practiced for resolving conflict in a collaborative, win-win environment.


3 days.


Conflict resolution professionals, managers, NGO staff, government employees, Human Resource professionals, counsellors, humanitarian aid workers, policy enforcement officials etc.


At the end of this course the participant will be able to:

  • Define conflict and identify the four major causes of conflict
  • Assess their preferred conflict management style
  • Describe and use a 5 step process for resolving conflict
  • Review and practice key communication skills
  • Create norms and strategies to respond effectively in conflict situations


  • Conflict definition
    • What is conflict
    • Causes of conflict
  • Strategies for Managing Conflict
    • Competition – Compromise – Collaboration
    • Relationships
  • Conflict management style
    • Conflict Management Style Survey
    • Conflict Resolution Styles
    • Advantages / Disadvantages
  • Conflict resolution process and skills
    • Process for resolving conflict
    • Establishing a supportive climate
    • Determining each other perceptions
    • Communication skills
    • Identifying the causes of conflict
    • Agreeing on a tentative solution
    • Conflict resolution team activity
    • Checking to see if the solution is working
  • Practice and action planning
    • Conflict resolution worksheet
    • Practice Sessions


This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on 

Tel: +254 (020) 211 3814.

Mob: +254 715 077 817, +254 731 240 802, +254 735 331 020.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..


Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Services (IRES) admission criteria.


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Mob: +254 715 077 817

Tel: 020 211 3814


Payment should be transferred to IRES account through bank on or before C.O.B 9th September 2019.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it..


Payment for the all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

  1. Participants may cancel attendance 14 days or more prior to the training commencement date.
  2. No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 16-09-2019
Event End Date 20-09-2019
Cut off date 09-09-2019
Individual Price(Kenyan) KES 69,000
Individual Price (International) EUR 790
Individual Price(International in Dollars) USD 920
Location Nairobi, Kenya
We are no longer accepting registration for this event
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