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Introduction to Health System Management Course


Health outcomes are quite low across much of the developing world, and the persistence of deep inequities in health status is a problem from which no country in the world is exempt. At the centre of this human crisis is a failure of health systems. Much of the burden of disease can be prevented or cured with known, affordable technologies. The problem is getting drugs, vaccines, information and other forms of prevention, care or treatment – on time, reliably, in sufficient quantity and at reasonable cost – to those who need them. In too many countries the systems needed to do this are on the point of collapse, or are accessible only to particular groups in the population. Failing or inadequate health systems are one of the main obstacles to scaling-up interventions to make achievement of internationally agreed goals such as the MDGs a realistic prospect.

The growing urge to improve health care systems increases the urgency of this course that builds and strengthens the capacity of heath worker, policy and decision makers in the health service sectors with an aim to achieve better health outcomes.


5 Days


This course is suitable for health administrators, policy/decision makers, hospital matrons/patrons, hospital head of departments and medical superintendent


1. To build capacity and develop human resource in consulting services for healthcare management to meet the social needs 

2. To build management capacity of health sector through strengthening the quantity and quality of continuing courses for managers and leader of health sector.

3. To increase the quality in health management

4. To provide a basis for planning the organizational model, medical management and construction of legal documents.

5. To strengthen the capacity of management, administration and policy development for the health sector.


  • An Overview of Health System - case study from a developed country and a developing country
  • Social Marketing and Customer Service in Health-Care Organizations
  • ERP in the healthcare business: how and what?
  • Project Management
  • Management of Team Decision-Making Processes and Conflict Resolution


MODULE 1: An Overview of Health System – Case Study From a Developed Country and a Developing Country

  • Defining a health system
  • Components of a health system
  • Characteristics of a functioning health system
  • Challenges and emerging health Issues
  • Case study Kenya
  • Case study Israel

MODULE 2: Customer Service in Health-Care Organizations

  • Benefits of excellent customer service in a healthcare setting
  • How patient satisfaction impacts the bottom line
  • Understand the importance of attitude
  • Listening skills
  • Learn basics of emotional intelligence and managing emotions
  • Deal with senior and disabled patients
  • Stress management techniques

MODULE 3: Digital Marketing and Social Media Use in Healthcare Systems

  • Introduction to e-marketing
  • The basics of major social networks and how they fit into the health care industry
  • Importance of social media in today’s business/corporate and humanitarian environment
  • Social media presence and marketing
  • Integration of online and conventional marketing
  • Permission marketing models
  • E-Commerce promotion tactics
  • E-Commerce strengths and weaknesses
  • Online publicity
  • Developing effective marketing databases
  • Target marketing
  • Effective search engine optimization

MODULE 4: Managing Health in Cultural Contexts

  • Communication skills and the patient-doctor relationship
  • Population health and the context of general practice
  • Professional and ethical role
  • Organization and legal dimensions

MODULE 5: Management of Team, Decision-Making Processes and Conflict Resolution

  • Teamwork, Communication and Effectiveness in Health Care
  • Decision making
  • Problem solving
  • Conflict management process


This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on 

Tel: +254 (020) 211 3814.

Mob: +254 715 077 817, +254 731 240 802, +254 735 331 020.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..


Participants should be reasonably proficient in English. Applicants must live up to Indepth Research Services (IRES) admission criteria.


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The training is residential and will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Mob: +254 715 077 817

Tel: 020 211 3814


Payment should be transferred to IRES account through bank on or before C.O.B 9th September 2019

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it..


Payment for all courses includes a registration fee, which is non-refundable, and equals 15% of the total sum of the course fee.

  1. Participants may cancel attendance 14 days or more prior to the training commencement date.
  2. No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 16-09-2019
Event End Date 20-09-2019
Cut off date 09-09-2019
Individual Price(Kenyan) KES 69,000
Individual Price (International) EUR 790
Individual Price(International in Dollars) USD 920
Location Mombasa, Kenya
We are no longer accepting registration for this event
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