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Cashiering and Back Office Operations Course


This course introduces participants to Cashiers’ Duties in a Banking environment and the key aspects of good cashiering. Cashiers are among the front office service providers in a Bank and therefore are the first contact point customers make with the Bank. The way Cashiers perform their roles significantly influences the impression customers develop about your Bank.

  • What do customers expect from us?
  • What must the Cashier deliver?
  • What qualities should a Cashier have in-order to be effective in Customer Service?

The job holder requires some adequate preparation through internally-based on-the-job training as well as institutionally-based external training in order to create a solid Cashier for a Bank who will achieve the required service excellence and operational performance standards expected in a commercial banking environment.


3 Days


This course is relevant to:

  • Cashiers/Tellers in SMEs & MFIS
  • Customer Service officers.
  • Graduate Management Trainees.
  • Front-Office Staff.
  • Operations officers [front-office or back-office]


  • Enhance participants’ skills that should enable them to perform the roles/responsibilities of a Cashier in a banking environment to expected standards
  • Enable participants to enhance their customer service skills and display service attitudes that lead to success.
  • Enable them to effectively manage their Till cash-holdings to expected standards.
  • Introduce them to general security awareness in the banking environment and what actions to take in the event of a security breach.
  • Help participants understand some related risk-based front office and back-office processes.


  • The qualities of a good Cashier.
  • Effective Till-cash management.
  • Cashiers’ daily operations, Risks and Controls.
  • The Law relating to Cheque Processing.
  • Effective customer care and interpersonal relationship skills.
  • Effective communication in the workplace and personal etiquette.
  • Security Awareness.
  • Effective cross-selling of Bank’s products & services.
  • AML/CFT & KYC Red-flags in Cash Department:


The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The training is residential and will be held at IRES training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.   

Mob: +254 715 077 817

Tel: 020 211 3814


This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training centre or at a convenient location.

For further inquiries, please contact us on Tel: +254715077817, +254(020) 211 3814 or mail This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment should be transferred to IRES account through bank on or before C.O.B. 10th June 2019.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment for the all courses includes a registration fee, which is non-refundable and equals 15% of the total sum of the course fee.

1.    Participants may cancel attendance 14 days or more prior to the training commencement date.

2.    No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met.

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 3 Days
Event Date 17-06-2019
Event End Date 19-06-2019
Cut off date 10-06-2019
Individual Price(Kenyan) KES 45,000
Individual Price (International) EUR 606
Individual Price(International in Dollars) USD 660
Location Nairobi, Kenya
We are no longer accepting registration for this event
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