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Developing Organizational balanced score card


This course will target in organization performance improvement. It will cover build Balanced Scorecard from scratch using Excel. These includes dashboard, formulate and perspectives. All will be tie together and use it to track organizational performance.


5 Days


  • Executives
  • Managers
  • Planners
  • Analysts


At the end of this IRES training course, you will learn:

  • The stages of negotiations and  skills
  • Implement negotiating concepts
  • effective negotiation
  • Know what to communicate
  • Effective bargaining tactics
  • identifying mutual gain
  • Determine the terms of agreement
  • situations and personal attacks

TOPICS TO BE COVERED                  

Module 1

  • Introduction
  • Purpose, Composition and Content for your Dashboard
  • Scorecard Perspectives     
  • Mission Perspective

Module 2  

  • Customer Focus
  • Identify your target audience
  • Internal Processes
  • Professional Development


 Module 3

  • Conduct a skills audit
  • Financial Perspective
  • Input Sheets
  • Input Client Focus Data

       Module 4       

  • Inputting Internal Processes Data   
  • Professional Development Data
  • Financial Data
  • Linking to the Dashboard

       Module 5

  • Capturing Client Focus Data
  • Measuring Internal Processes
  • Development and Financial Data


The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The training is residential and will be held at IRES training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.   

Mob: +254 715 077 817

Tel: 020 211 3814


This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training centre or at a convenient location.

For further inquiries, please contact us on Tel: +254715077817,+254 (020) 211 3814 or mail This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment should be transferred to IRES account through bank on or before C.O.B 25th November 2019.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment for all courses includes a registration fee, which is non-refundable and equals 15% of the total sum of the course fee.

1.    Participants may cancel attendance 14 days or more prior to the training commencement date.

2.    No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met.

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 02-12-2019
Event End Date 06-12-2019
Cut off date 25-11-2019
Individual Price(Kenyan) KES 69,000
Individual Price (International) EUR 790
Individual Price(International in Dollars) USD 920
Location Nairobi, Kenya
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