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Business Process Management Course


Business Process Management optimizes the results from your organizations' process improvement initiatives. This Business Process Management (BPM) Orientation provides an insightful and high-level overview that prepares you to lead your team through achieving business process excellence through an improved understanding of customer requirements, process requirements, and measures of success and failures. This effort leads to improved results in process performance and better engagement for process improvement activities. Each major component includes an exercise. At the end of this one-day workshop, you'll have a comprehensive deployment plan that will optimize your business improvement initiatives such as Lean Six Sigma and others.


5 Days


Business processes cut through all levels of an organization. Anyone engaged as a process owner or process improvement team leader—in any market or industry—will benefit from this course


At the end of this IRES training seminar, you will learn to:

  • Learn a working definition of process management methodology and how it links to other methodologies.
  • Understand the five phases of business process management.
  • Identify key stakeholders in business process management.
  • Develop a detailed understanding of the process that needs to be measured.
  • Develop measures that link to your customer.
  • Identify process failures within the process.
  • Develop key drivers of customer satisfaction.
  • Develop an improvement impact analysis related to stakeholders, process owners, and participants.
  • Develop an action plan to move forward.


  • Why is it important to deliver improvements in business process performance for your process?
  • What is the Process Management methodology and how does it link to other Business Process Excellence methodologies?
  • The Process Management Phases — Summary:
    • Define
    • Measure
    • Analyze
    • Improve
    • Control
  • Next steps, Action planning and finding our way forward.


The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate certified by the National Industrial Training Authority (NITA).


The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email:This email address is being protected from spambots. You need JavaScript enabled to view it..  

Mob: +254 715 077 817


This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 715 077 817.

Mob: +254 792516000+254 792516010 or mail This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment should be transferred to IRES account through bank on or before C.O.B. 25th May 2020.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it.


Event Properties

Event Duration 5 Days
Event Date 01-06-2020
Event End Date 05-06-2020
Cut off date 25-05-2020
Individual Price(Kenyan) KES 69,000
Individual Price (International) EUR 790
Individual Price(International in Dollars) USD 920
Location Nairobi, Kenya
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