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Cost of quality (COQ) implementation Course


How does quality management relate to financial management? This course will teach you how to calculate the cost of quality within your organization. You will also develop strategies to manage improvement projects for your company.

This 5 days Training, instructor-led helps you understand the vital link between quality management and financial management. It explains the quality management principles and Techniques such as the process approach, prevention, problem solving, and change management. This enables an understanding of COQ concepts, calculations, and strategy development. The course explains a two-phase strategic approach. Phase one will help you identify and implement COQ projects within your own organization. Phase two links quality and finance with a continuous collection process. The instructor includes tools such as calculation sheets, case studies, and discussions to make the course interactive, practical, and useful. 


5 Days


  • Managers
  • Supervisors
  • Quality leaders
  • Representative from Accounting & Finance.


At the end of this IRES training seminar, you will learn to:

  • Understand quality management principles.
  • Calculate COQ.
  • Conduct COQ assessments.
  • Identify COQ cost drivers within their organization.
  • Develop a COQ strategy.
  • Use COQ to drive prevention in their organization.
  • Apply COQ to manage improvement projects for their company


  • Introduction
    • Course Objectives
    • Evolution of Quality Management
    • The ‘Law of Ten’
  • Quality Management and Finance
    • Planning Quality and Finance
    • Cost of Quality focus
    • Business approach to Quality Management
  • Quality Management Principles
    • Prevention to reduce the Cost of Failure
    • Typical Prevention and Failure Costs
  • Calculating the Cost of Failure
    • Cost of Failure in a Transactional Process
    • Cost of Prevention and Failure
    • Cost of Failure Calculation
  • COQ Strategy
    • Two-phase strategy and critical success factors.
    • COQ Case Study
  • Implementing COQ Phase I — Improvement Projects
    • Roadmap for change
    • First Cut Cost of Quality
    • COQ Roadmap — Project and Team Selection, Root Cause Analysis, Problem Solving
  • Implementing COQ Phase II — Formal COQ System
    • Designing a formal COQ system
    • Integrating Quality and Finance
    • Business decisions from COQ Data Analysis
  • Cost of Quality and Change Management
    • Leading change
    • Enabling action
    • Overcoming resistance to change
  • Summary
    • Identifying and Prioritizing opportunities for improvement
    • Gaining management attention and support
    • Measuring success in improvement

The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The training is residential and will be held at IRES training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.   

Mob: +254 715 077 817

Tel: 020 211 3814


This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training centre or at a convenient location.

For further inquiries, please contact us on Tel: +254715077817, +254(020) 211 3814 or mail This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment should be transferred to IRES account through bank on or before C.O.B. 30th September 2019.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment for all courses includes a registration fee, which is non-refundable and equals 15% of the total sum of the course fee.

1.    Participants may cancel attendance 14 days or more prior to the training commencement date.

2.    No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met.

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 07-10-2019
Event End Date 11-10-2019
Cut off date 30-09-2019
Individual Price(Kenyan) KES 69,000
Individual Price (International) EUR 790
Individual Price(International in Dollars) USD 920
Location Nairobi, Kenya
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