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Cost of quality: finance for continuous improvement course


The cost of quality is the price of the wasted resources your company suffers when it is not operating at top efficiency. Sometimes the amount of unnecessary expenses can cost as much as 25 percent of your sales. Learn to use cost of quality concepts to manage business improvement and maximize the bottom line.

Improve customer satisfaction, competitiveness, and financial performance by understanding the link between quality improvement and profits. Learn to select, manage, and strategically use cost of quality (CoQ) improvement projects within your organization. Surveys show a vast majority of companies either overlook or are unaware of the concept of CoQ. Quality costs (actual plus hidden) can amount to a large proportion of sales, often 25 percent or more. Learn to successfully use CoQ to help strategically manage your improvement projects with bottom-line results.


5 Days


Professionals seeking to initiate cost-based measurement or improvement programs in their respective organizations or to add to their knowledge of effective measurement systems and quality standards would benefit from taking this course.


At the end of this IRES training seminar, you will learn to:

  • Analyze and apply key cost of quality principles, including critical success factors.
  • Apply CoQ to different types of improvement initiatives and perform calculations regarding supplier CoQ.
  • Describe how project? Based and systematic quality approaches support and benefit each other.
  • Use CoQ data collection and analysis strategies to meet business goals of reducing risks and lowering costs.
  • Identify key change leadership principles that can help enable CoQ implementations


  • Lesson One: Foundations of Cost of Quality
    • Historical quality and cost of quality milestones
    • Key change strategies and critical success factors that can assist efforts to implement cost of quality measures
    • The cornerstone prevention, appraisal, and failure (PAF) model
    • Characteristics of successful cost of quality implementations and links to continuous improvement
  • Lesson Two: Applying Cost of Quality
    • Applying CoQ to different types of quality initiatives
    • Applying CoQ to different business environments
  • Lesson Three: Blending Project-Based and Systematic Quality Approaches: How They Can Support and Benefit Each Other
  • Collecting and Analyzing CoQ Data
    • Reducing risk
    • Lowering cost
    • Other business objectives
  • Using Cost of Quality for Continuous Improvement: Change Leadership Principles


The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.


Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.


The training is residential and will be held at IRES training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.


Accommodation is arranged upon request. For reservations contact the Training Officer.

Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.   

Mob: +254 715 077 817

Tel: 020 211 3814


This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training centre or at a convenient location.

For further inquiries, please contact us on Tel: +254715077817, +254(020) 211 3814 or mail This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment should be transferred to IRES account through bank on or before C.O.B. 30th September 2019.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it.


Payment for all courses includes a registration fee, which is non-refundable and equals 15% of the total sum of the course fee.

1.    Participants may cancel attendance 14 days or more prior to the training commencement date.

2.    No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met.

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 07-10-2019
Event End Date 11-10-2019
Cut off date 30-09-2019
Individual Price(Kenyan) KES 69,000
Individual Price (International) EUR 790
Individual Price(International in Dollars) USD 920
Location Nairobi, Kenya
We are no longer accepting registration for this event
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