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Measuring Process and Organizational Performance Course

INTRODUCTION

Want to improve the performance of your company? This course provides you with the metrics and tools to help you measure and better understand the performance of your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation.

Beginning your journey of measuring your processes lined up with organizational performance can be daunting. Learn the “what” and “how” of creating the appropriate metric for your process through lecture, discussion, practice and case studies. Finish your two days with learning how to review, report and act upon these metrics. 

This course is best suited for those in organizations earlier on their “metrics journey” and is designed for any management or staff involved in performance management development or improvement, regardless of industry. Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate. This course is especially appropriate for quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.

DURATION

5 Days

WHO SHOULD ATTEND?

This training is designed for any management or staff involved in performance management or improvement, regardless of industry. Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate. This course is especially appropriate for quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.

COURSE OBJECTIVES

At the end of this IRES training seminar, you will learn to:

  • Select metrics based on organizational strategy and/or process needs.
  • Define the detailed components related to each metric.
  • Assess a set of metrics for gaps, conflict, and alignment.
  • Define optimum methods for displaying metrics.
  • Use metrics to define appropriate organizational actions.

TOPICS TO BE COVERED

  1. Process management as the foundation of organizational management
    • Processes defined
    • Business Process Thinking
    • Types of business processes
    • Metrics definitions
    • Process and metrics planning
    • Aligning process levels to metrics levels – hierarchy
  1. Metrics Types and purposes
    • Metrics definitions
    • Metrics categories and labels
    • Types of metrics – leading vs. lagging, efficiency vs. effectiveness, etc.
  1. Selecting the right metrics
    • Top-Bottom; bottom-top alignment
    • What metrics should accomplish
    • Strategy and metrics
    • Gaps-Alignment-Conflict
  1. Detailing the metrics
    • Identifying the details
    • Setting baselines, benchmarks and targets
    • Sourcing, Collecting and Frequency of collecting data
    • Normalizing and formulizing data
  1. Analyzing and presenting the data
    • Ways to analyze data
    • Graphical depictions of data
    • Dashboards and scorecards
  1. Making appropriate decisions
    • Issues and considerations
    • Frequency of review
    • Deciding to change
  1. Psychological impacts of metrics
    • Good and bad news of metrics
    • Determining poor vs. better metrics
    • Political game-playing with metrics
    • Congruency
  1. The metrics life-cycle
    • Life cycle defined
    • Factors affecting metrics relevancy
    • Reviewing metrics adequacy
  • METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprise of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with an Indepth Research Services (IRES) certificate.

TRAINING VENUE

The training is residential and will be held at IRES training Centre. The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION

Accommodation is arranged upon request. For reservations contact the Training Officer.

Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.   

Mob: +254 715 077 817

Tel: 020 211 3814

TAILOR- MADE

This training can also be customized for your institution upon request to a minimum of 4 participants. You can have it delivered in our training centre or at a convenient location.

For further inquiries, please contact us on Tel: +254715077817, +254(020) 211 3814 or mail This email address is being protected from spambots. You need JavaScript enabled to view it.

PAYMENT

Payment should be transferred to IRES account through bank on or before C.O.B. 24th June 2019.

Send proof of payment to This email address is being protected from spambots. You need JavaScript enabled to view it.

CANCELLATION POLICY

Payment for all courses includes a registration fee, which is non-refundable and equals 15% of the total sum of the course fee.

1.    Participants may cancel attendance 14 days or more prior to the training commencement date.

2.    No refunds will be made 14 days or less to the training commencement date. However, participants who are unable to attend may opt to attend a similar training at a later date, or send a substitute participant provided the participation criteria have been met.

Please Note: The program content shown here is for guidance purposes only. Our continuous course improvement process may lead to changes in topics and course structure.

Event Properties

Event Duration 5 Days
Event Date 01-07-2019
Event End Date 05-07-2019
Cut off date 24-06-2019
Individual Price(Kenyan) KES 69,000
Individual Price (International) EUR 790
Individual Price(International in Dollars) USD 920
Location Nairobi, Kenya
We are no longer accepting registration for this event
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